This page is a collection of my work published in my career through ScalePad, Sound Publishing, as well as my early journalism work. Publications include the CWU Observer, The Issaquah Press, SeattlePI, and Snoqualmie Valley Record and Issaquah-Sammamish Reporter.
ScalePad
As the primary content writer of long-form marketing and thought leadership content, my work can be found on the ScalePad website. I also created and led the annual MSP Trends Report project as it evolved from a business growth report to a robust industry survey and analysis. (Click to expand)
In the media
The future of GRC: How small businesses are fighting the rise of cyber-crime
Published in both WIRED and The Independent.
Trends Report + Long form Projects
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How to launch your compliance services: a crawl, walk, run roadmap for MSPs
How to show compliance progress fast (and keep your client happy)
Understanding Customer Success: A New Era for MSPs
The 3-2-1 backup rule: bounce back with data backup and recovery
Compliance blind spots are costing you—here’s how to fix that
Cyber liability insurance: What MSPs need to know
How much could your MSP gain with automated quoting software?
5 ways MSPs can jump-start compliance as a service
When Clients Sound the Alarm: How to Launch Compliance as a Service Fast
How do MSPs package compliance services for clients?
2025 Update: Asset planning is your first step towards customer success
2025 Update: 5 best practices for IT asset management
2025 Update: Still using asset tracking spreadsheets? It’s time for an upgrade
Save your MSP: Backup management saves more than just your data
How to Handle Tariffs in Your Quoting Process in 2025
Lifecycle Manager Essentials vs Pro: Choose the right plan for your MSP
Why Your MSP Needs Compliance Training (Hint: So You Can Sell Compliance!)
How to Start a Cybersecurity Compliance Program: A Step-by-Step Overview
The future of GRC: How MSPs can protect SMB clients and unlock new opportunities
Service agreement tracking could be the fix your MSP needs to succeed
Manage your MSP’s business reporting and find the waste
Why you need a Data Protection Strategy - yesterday
Preparing your MSP for a cyber security audit
How to build a culture of compliance with the right tools
How to mitigate security risks with compliance
The true cost of slow computers
Read the room: How to simplify tech conversations
Top 10 frameworks MSPs use to generate recurring revenue
Four pricing strategies MSPs should consider for compliance as a service
What metrics matter to your clients and how to share them
How to monetize IT asset disposal
Cyber insurance and compliance: Why MSPs need both
SOC 2 readiness assessment: A complete guide to getting ready for a successful SOC 2 audit
Overcoming growing pains: Scale up your MSP with business intelligence software
Backup disaster recovery: Why it matters and how to implement it
The importance of SOC 2 and ISO 27001 compliance in the MSP space
From disposal to defense: ITAD improves your cybersecurity
Build stronger client relationships through backup monitoring
Backup compliance: Everything MSPs need to know
Backup for MSPs: Manual Monitoring—Death by 1,000 Cuts
Create An IT Asset Disposal Strategy For Your MSP
How MSPs make the client onboarding process easy
Avoid IT emergencies by planning ahead with clients
Keep the least tech-savvy clients engaged with your MSP's service
How ScalePad elevates digital maturity advising for MSPs
Data Backup & Disaster Recovery: Protecting Your Business from Major Threats
Top 5 backup and disaster recovery best practices
How MSPs protect data from ransomware and cyber attacks
Become a digital maturity advisor: Why MSPs are expanding into advising services
Why digital maturity is making MSPs more competitive
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How Alt-Tech increased client engagement and saved 6 hours per week with revamped QBR reporting
River Run is securing data and creating revenue with Backup Radar
MicroAge Swift Current saves more than 10 hours a week with Backup Radar
Advanticom is powering continuous service improvement
Savant CTS uses Cognition360 to find the leaks in the ship
Cognition360 helps high-growth MSP NexusTek achieve more with less
Cognition360 LIVE pilot delivers the goods for FXTI
AZTech IT Solutions boosts technician efficiency by 20 percent
Managed Solution saves $100,000 from one Cognition360 analytics report
Helping to ‘roll the trucks’ at SUCCESS Computer Consulting
‘Getting inside the data’ at IT Weapons
Killing the pain at VGM Forbin
How ited uses Backup Radar to be a silent hero for clients
How Plus 1 Tech simplified and scaled with compliance as a service using ControlMap
Network Doctor uses ControlMap to strengthen their first line of defense — their team
How Ekaru creates better QBRs and improves client relationships
How TeamLogic IT simplified Asset Disposal to improve the client experience and generate pure margin
Communicating through visuals: How Alvarez Technology Group builds conversations with clients
TechPath boosts staff profitability by more than 12% in one year with Cognition360
Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA
Cognition360 saves Cinos from ‘ConnectWise reporting hell.’
Ratcliff IT provides better service with automated backup monitoring
Evolving the warranty process helps SUCCESS increase revenue
JK Technology Solutions evolved their revenue with warranties
Gflex reclaimed hours of staff time with automated backup monitoring
Ekaru’s cybersecurity efforts boost small business security
David Mercer Consulting uses Lifecycle Manager to grow their business and relationships
Upfront investment results in long-term payoff for eacs
How Alvarez Technology Group grows and maintains revenue
Safety Net achieves high standards in client compliance
Alvarez Technology Group puts client security first
Alt-Tech Inc. builds better client relationships with Lifecycle Manager
Air IT’s rapid growth strategy included Backup Radar
How TransformITive revitalized its QBRs with Lifecycle Manager
Sound Publishing
(Snoqualmie Valley Record, Issaquah-Sammamish Reporter, Bellevue Reporter)
Almost all of my work for the Valley Record, Issaquah Reporter and Bellevue Reporter can be found through the author tag on their websites or at these direct links.
SeattlePI
In addition to an editorial I wrote on my experience becoming an American citizen for the SeattlePI's Big Blog, I wrote for their science and marijuana news pages. (Click each section to expand)
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New Oso landslide investigation details how the hill collapsed
Lakeside student shows off heart invention to Jimmy Fallon on Tonight Show
UW researchers heal heart attacks they give monkeys
Video: Male virginity training may lead to sexual struggles in marriage
UW solves: What’s shrinking low-oxygen zones in the ocean?
Solar flare nearly cooked us in 2012, and danger remains high for a decade
‘Morning people’ more likely to sin at night, and vice-versa
UW jumps in to map the universe, joining the Sloan Digital Sky Survey
‘MRI’ of Rainier’s intestines finds massive magma reserve
UW: Babies try to talk way before researchers thought
No, UW didn't grow a nine-foot-tall asparagus spike... just looks like it
WSU estimates 100 million planets in Milky Way can sustain life; NASA finds a giant one
Zoomable image: How NASA turned the Earth into a ‘global selfie’
New mystery for NASA: Why is Jupiter’s red spot shrinking?
How Washington coastal cities will look when the Antarctic Ice Sheet melts
Dogs sniff for bacterial contamination at Juantia Creek
Laptops may be doing more harm than good in the classroom
5 Seattle-area students earn Honeywell invitation to science academy
What’s your knowledge of major scientific concepts?
Research surprise: Babies show a bias toward own race
Stick this lens on a smartphone and Wham-o! — it’s a microscope
Updated: Photos and video of last night’s ‘blood moon’ or lunar eclipse
Why are fruit flies so hard to hit? UW research has an answer
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Tacoma’s 2nd legal-marijuana shop — Clear Choice Cannabis — opens Friday
Meet Seattle’s first edible marijuana producer: Db3
20 reasons the New York Times wants marijuana legalized
Gallery: World followed Washington’s first legal marijuana sales
Recap: Here are 30 recent studies on the effects of marijuana
NCAA reduces punishment for marijuana use, other street drugs
Money will keep Californians from voting on legal marijuana this year
Issaquah Press
My summer internship at The Issaquah Press in 2013 gave me a good start in writing features and helped me find a writing workflow that worked for me. The Issaquah Press closed their doors in 2017 and their website archives are no longer available. I have linked some of my stories through The Wayback Machine website, where they can still be read.
Piloting Pandemonium - The Issaquah Press
"As the former pilot of a B-17 bomber named “Pandemonium Reigns” during World War II, Robert Ploss has had his fair share of adventures.
The 91-year-old veteran and resident of Timber Ridge recalls his adventures and experiences through life with captivating style, and a knack for storytelling led him to start a monthly newsletter at Timber Ridge, which he calls “The Splinter.” In the newsletter, Ploss shares stories, jokes and poems."
Local Heifer Raspberry tastes sweet success as grand champion - The Issaquah Press
Former City Councilman Jack Berry Visits the USS Nimitz - The Sammamish Review
CWU Observer
In my time at the Observer I worked on the news desk as a reporter and eventually became one of the news editors of the paper.
Heroin overdoses still on the rise
Finding unmarked graves in Roslyn
Emergency blue-light systems scattered around campus going unused by students
The Loan Zone: Graduates face 10 to 15 years of paying for school
Campus recycling not fulfilling potential
Kittitas County Dubbed Healthiest
Boullion Hall's Entrance Receives a Facelift
Kittitas Valley Fire and Rescue Dampens Construction Plans
New Contract Ratified Between Faculty Union and Administration Increases Wages
Experimental Wind Turbines Have Come Down
Local TV Channels Face Static Future
Development Commitee Updates Plans